Installer Helper

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Objective:

The installer helper is the entry level installation position. The person in this position should have a decent mechanical aptitude and a willingness to learn. This person will be partnered with a lead installer and should take every opportunity to help the lead installer perform the required tasks. A typical day would begin with no more than ½ hr spent at the shop in the morning making final preparations for the day than the full work day at the job site where a promising helper will learn to anticipate the needs of the lead installer.  Every effort should be made to divide the tasks and work individually on the job. Once the job is completed the job site should be thoroughly cleaned and all tools put away in an orderly fashion. Upon returning to the shop the lead will get the job for the next day. It should be loaded and gone over making sure all parts are present.  

Functions:

Equipment

  • The lead installer is assigned a truck which they are responsible for. They should work directly with the maintenance person to keep that truck in the best running order possible. The helper should be proactive in assisting the lead take care of the truck.
  • Truck to be washed weekly.
  • Truck to have fluids checked weekly.
  • Truck to be inspected bi-weekly for cleanliness and order. It is the responsibility of the lead in each truck to maintain an orderly truck it is up to him to utilize the helper to aid him in this task.
  • An inventory of Sunmaster installation tools shall be kept and assigned either as a check out process for larger tools by the need or a standard installer “package” received upon employment that they are responsible for. It is the responsibility of each installer to maintain these tools in good working order while in his possession as if they were their own.
  • Consumables such as drill bits, drivers, grinding disks etc. shall be stored in a locked place controlled by the production manager and only allocated on a replacement basis only. It is the helper’s responsibility to use these consumables in a most efficient way as to extend the usable life as long as possible.
  • Responsible to supply the tools required on the tool list and keep them in good working order.

Quality

  • Shall perform a visual inspection of each job to ensure a first rate job has been done before leaving.

Personnel

  • Work with the lead installer to get out to the job in a timely fashion each morning.
  • Continue to be proactive in learning the installation procedures.
  • Maintain a readiness for whatever potential jobsite dress requirements may be required.
  • Maintain a clean professional look.

Projects

  • Reviews installation package for inconsistencies/problems and works with lead installer to get that package corrected or returned to production.
  • Works with the lead installer to ensure the proper load out of the job the night before including all parts.
  • Responsible for the correct installation in a timely manner as set forth by the budgeted time frame.
  • Review each recently completed job to assess our quality with the lead installer.

Relationships:

  • The helper ultimately is accountable to the Project Manager for all issues.
  • As the Project Manager will be present on the job site often. The Project Manager has vast knowledge of the installation practices. He should be listen to and his advice taken seriously. The helper is accountable to the Project Manager on issues regarding how well he is working in the field. The Project Manager is accountable to the General Manager.
  • The lead installer/ helper relationship is a very critical one as the helper needs to be able to rely on the lead for support and training. It is key here for the helper to be ready willing and able to assist his/her partner. The helper is accountable to the lead installer on issues regarding the tasks given to him. The lead installer has to answer to the Project Manager on the helper’s performance.
  • The relationship with the customer is the most important of all. The installation crew will have the most contact with the customer There is a very strong requirement to be courteous and professional with the customer. The helper must be able to present the best side of our company in all dealings with our customers yet also remember to be diligent in their work to leave a lasting impression

Proficiencies:

  • A decent knowledge of the installation practices involved with each product they install.
  • A decent knowledge of reading blueprints.

Apply in person at Sunmaster of Naples, 900 Industrial Blvd, Naples, Florida, 34104, between 8am - 11am or 1pm - 4pm, Monday to Friday. Please allow for 45 minutes to fill out application. We are an equal opportunity employer.

*Each employee should be aware that changes in this job description could occur at any time. Also this job description is not to be considered or construed to be a contract of employment.

Project Manager

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Objective:

  • The project manager(PM) is the leader of any projects they are assigned which includes making and coordinating any contact with the customer as regards the designing, measuring, fabricating and installation. The position requires an expert working knowledge of not only the duties of a project manager but also a solid understanding of the operations and procedures to build and install all of our products. The PM plays a pivotal role as the face of Sunmaster once estimating/sales completes the sale and forwards their complete paperwork. The PM is responsible for coordinating the preparation of the submittal, fabrication, and installation “packages” to be passed to the customer, estimator, or production manager. These packages will include drawings, cut sheets, installation instructions, and any special needs required by the project. These packages should be neatly put together and organized as to be easily picked up by the next person in line. The PM will follow any given job all the way to the end. The PM will be responsible for collaborating with the other PM’s as well as the scheduling manager to insure the installation schedule is correct and that all of the products being scheduled to install are in house and ready to go. The PM will have to be at the shop by 7:00 AM every morning to work in conjunction with other PM’s to answer the questions the installers may have for the work that day. It will also be the PM’s responsibility to visit the job sites to make sure the quality of our work and installation is at level our customers expect.

Functions:

Sales/Estimating

  • Responsible for an initial scope check to assure what has been sold can be done.
  • Follow up with sales rep on any necessary change orders.
  • Acts as the contact for sales/estimating on previously awarded jobs that have changes that need to be priced.
  • Prepares permit packages for the in house permit technician based on layout/engineering/drawing needs.

Layout / Drawing

  • Responsible for making sure the preparing/designing of any submittals needed for all jobs including drawings, engineering etc. are getting done by the in house CAD professionals.
  • Responsible for coordinating the field measurements required for the job with the layout technician.
  • Once field measurements are taken the PM shall coordinate getting any production drawings, cut lists, parts list together into a production package and passed to the production manager.
  • Any special installation instructions should be included in above package.

Fabrication

  • Work with production manager to ensure a complete understanding of project requirements and timeline.
  • Secure material sources for oddball products.
  • Be available to help fabricators through difficult areas of fabrication.

Scheduling

  • Works with the production manager and scheduling manager to give input on the master schedules.
  • Updates their projects weekly in preparation for production meeting.
  • Coordinates the needs and types of any cranes/lifts, electricians or any subcontractors working on the installation of the work.
  • Works closely with the production managers to properly allocate resources as necessary.
  • Works closely with production manager to anticipate timing upcoming projects.
  • Keeps a close watch on the job list due dates.
  • On larger jobs works with the contractor to prepare a schedule of events for the job which is coordinated with the construction schedule of the building.
  • Works with any outside subcontractors to keep their schedules.

Installation

  • Reviews installation package for inconsistencies/problems to get the installation package ready for the installers.
  • Sets the standard by which quality control is measured on a particular job.
  • Responsible for coordinating with the named contact on installation timing.
  • Responsible for the coordination of any subcontractors as relates to the installation.
  • Responsible for notification of the customer and county on permit inspections once job has been completed.

Financial

  • Responsible for paying attention to the budgeted times and monies spent on the job.
  • Supplying the production manager with broken out time allotments for each phase of a job.

Relationships

  • The project manager reports directly to the General Manager and is accountable to him for the above mentioned functions. Implementation of new programs will be at the discretion of the GM.
  • The project manager works closely with the production manager and scheduling manager and should keep them abreast of any conflicts or issues regarding their projects.
  • The project manager’s relationship with the installers/fabricators is one of guidance. As the installers/fabricators begin a job the project manager should guide them through, noting any tough areas. This relationship is one of the most important as the project manager is as accountable to the installers/fabricators as they are to him. The installers are what make a lasting impression on our customers and need solid guidance in how to make the best impression and show the pride we have in our product. Professionalism is the key here and starts at the top.
  • The relationship with the customer is the most important of all. As the project manager coordinates the intricacies of the job there is a very strong requirement to be courteous and professional with the customer. When a customer calls in to request the status of the job it is of the utmost importance that they be treated in a fair and manner and not sent off to voice mail. The project manager must be able to present the best side of our company in all dealings with our customers.

Proficiencies

  • Solid knowledge of Microsoft Office including Word, Excel, Outlook.
  • Solid knowledge of reading blueprints.
  • The ability to work with digital photography.
  • Solid understanding of engineering as relates to our products.
  • Solid knowledge of problem solving.
  • Solid understanding of customer relations.

Apply in person at Sunmaster of Naples, 900 Industrial Blvd, Naples, Florida, 34104, between 8am - 11am or 1pm - 4pm, Monday to Friday. Please allow for 45 minutes to fill out application. We are an equal opportunity employer.

*Each employee should be aware that changes in this job description could occur at any time. Also this job description is not to be considered or construed to be a contract of employment.